Frequently asked questions
General & Subscriptions
How do I enroll in a learning program?
You can explore our available learning programs on the website, select the one you wish to join, and subscribe directly through our secure checkout system.
Can I subscribe to multiple learning programs at the same time?
Yes, absolutely! There is no limit to how many learning programs you can subscribe to simultaneously.
I subscribed to a learning program, but I don’t see it. What should I do?
After completing your payment, if you don’t immediately see the learning program you subscribed to, go to the Home page and refresh the page.You should then see your learning program under the “Resume Where You Left – Learning Program” section.
Alternatively, you can access your subscribed learning programs by selecting Learning Programs from the top header menu.
If I subscribe to a new learning program, will my previous subscription automatically cancel?
No. Subscribing to a new learning program will not cancel your prior subscriptions. Each subscription runs independently. Your previous programs will remain active until you choose to cancel them individually.
How can I manage my subscription?
If you have an active subscription, you can manage your billing details, update your payment method, or view your billing history. Simply go to Me > Manage Subscription in the top header menu.
Billing & Refunds
How does the monthly subscription work?
Our programs operate on a flexible monthly subscription model. You are billed automatically each month on your billing date to maintain continuous access to your enrolled programs.
What is your refund policy?
Because our programs are billed on a month-to-month basis, payments made for the current month are non-refundable. However, you retain full access to your learning program for the remainder of the entire month that you have already paid for.
I am buying from outside the US and my card was declined. What should I do?
International banks sometimes flag cross-border charges for security. Try these quick steps:
- Call your bank (or check your mobile banking app) to enable international/online purchases.
- Turn off any active VPN so your location matches your card's billing address.
- Select Apple Pay, Google Pay, or PayPal at checkout (if prompted/available on your browser)—these digital wallets often bypass traditional card-block rules automatically.
Cancellations
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. When you cancel, the cancellation will apply to the coming month, meaning you will not be charged for the next billing cycle.
Will I lose access to my courses and lessons immediately after cancelling?
No! Even though your automatic renewal will be stopped, your learning program will remain fully accessible for the entire month for which you have already paid.
Support
How can I reach out if I need help or have questions?
If you need assistance with your account, courses, or technical support, please feel free to contact us by filling out the form available under Help > Contact Us in the top header menu.
Alternatively, you can email us directly at support@swaravibes.com.
